Glossary
Quality Functional Deployment (QFD)
What is QFD?
Quality Function Deployment (QFD) is a structured method for translating customer requirements into appropriate technical requirements for each stage of product development, production, and service. It is a customer-driven process for planning products and services that starts with the voice of the customer. The key points about QFD are:
- It is a powerful tool to design processes or products according to customer requirements.
- It allows consideration of the “voice of the customer” along the service development path to market entry.
- QFD ensures customer needs and preferences are considered, resulting in products that are more likely to satisfy the target audience.
Why is QFD important in pharma?
Quality Function Deployment (QFD) is a structured approach to defining and implementing the requirements of customers or stakeholders into products, services, or processes. It’s a methodology that helps organizations translate customer needs into technical specifications, ensuring that products or services meet customer requirements.
- Ensures Customer-Centricity: QFD helps pharmaceutical companies focus on customer needs, ensuring that products are developed with the patient in mind.
- Improves Product Quality: By translating customer requirements into technical specifications, QFD ensures that products meet the required standards of quality, safety, and efficacy.
- Reduces Errors and Defects: QFD’s structured approach helps identify and mitigate potential errors and defects early in the product development process, reducing the risk of product failures.
- Enhances Regulatory Compliance: QFD helps pharmaceutical companies comply with regulatory requirements by ensuring that products meet the required standards and guidelines.
