IT Manager

Minimum Requirements

Education: BE/B. TECH (or) MSc/MCA
Experience: Minimum of 8 years of proven knowledge working with Windows and linux Server , NAS/SAS Storages, SQL, Hyper-V/VMware, Dell Server and Storage Systems, Firewall Fortigate Windows, Linux, Cloud Computing (Azure)..etc

Preferred Certifications

Required Skills

Ability to work with within a team and provide leadership in change deployment, and support of infrastructure systems
Provide recommendations, develop & maintain documentation, and report to Dept. Head.
Solid Experience with Physical and Virtual Servers, Operating system to include Windows, Unix and Linux, Desktops, Remote access and applications.
Extensive working knowledge of Servers and Storage for both physical and virtual servers
Extensive root cause analysis experience.
Solid theoretical knowledge and hands on experience configuring, troubleshooting, optimizing and managing most of the following hardware/software technologies & protocols:
Dell Storage Systems & Dell Blade and Rack Mounted Servers
Windows Operating Systems to include Windows 2016 2019 & 2022
Linux and UNIX Operating Systems such as CentOS, Ubuntu, Red Hat Linux etc.
Backup Solutions and Data security
Windows Active Directory 2019, Remote Desktop Services 2019, SQL Server 2019
Domain registration & hosting, SSL Certifications, DNS
Emails, Ticketing Systems, Video Conference and MS Office tools.
Microsoft Hyper-V, Proxmox.
Knowledge in cloud solutions such as AWS, Azure, and Microsoft 0365 etc.
Assist with hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations.
Interact with Clients and staff at the technical level.
Other duties as assigned.

Expectations

Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
24 x 7 availability
Ability to evaluate open-source tools for various IT Infra requirements
Ability to drive and analyse helpdesk tickets and suggest necessary changes
Adhere to KRAs and KPIs defined by Head of IT & HR
Adhere to HR & Company policies.

Roles & Responsibilities

Work closely with all depts. and operational teams in Amplelogic to ensure the stability and efficient delivery of IT Infrastructure services.
Responsible for Core network, security, and Cloud infrastructure services.
Responsible for successful deployments of all change requests or new implementations in Windows Servers, Network Devices. Etc
Excellent analytical and problem-solving skills to help identify, communicate and resolve issues in network, Security.
Play lead role in mentoring team members and work closely with all levels of team for effective delivery of IT Helpdesk services.
Installing and configuring network equipment such as Firewall, Router, Switches, Storage and Cloud network services.
Monitoring and maintaining Internet services, WAN and LAN.
Engage with employees or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems.
Diagnosing and solving network and security issues.
Answer IT Helpdesk eTickets, phone calls and emails.
Diagnose and solving network issues, software & hardware issues within targets.
Escalate tickets to next level in right time and prioritize the tickets.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out or deploying new systems and applications.
Prioritizing and managing many open cases at one time.