Key Account Manager

The Key Account Manager is responsible for working with our existing customers in a consultative sales capacity to identify new upsell opportunities for expansion growth.

The KAM will maintain their own accounts and when possible, will work in conjunction with internal and external team members, also assigned to the account, to develop both long-term strategies and with specific targeted campaigns.

The KAM builds and maintains relationships with existing customers through multiple strategies with multiple levels of customer teams, including but not limited to Marketing campaigns, phone calls, e-mails, creating proposals, roadmaps, and on-site visits when required.

  • Outbound customer prospecting for the development of targeted / Exiting clients upsells opportunities.
  • Coordinate with Sales, customer relationship activities.
  • Maintain accurate customer account data in contact management software.
  • Develop strategic plans to grow customer product usage.
  • Facilitate new programs, messages, campaigns, and offerings.
  • Trouble shoot client issues and coordinating with needed AmpleLogic departments for resolution.
  • Facilitate excellent communication and collaboration with sales team members and customers.
  • Actively sell to inbound Prospects
  • Provide product demonstrations
  • Proven Experience of 3+ years as Key Account Manager.
  • Excellent in Account Handling.
  • Excellent organizational skills.
  • Ability in problem-solving and negotiation.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
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