Resolve Complaints 45% Faster With Intelligent Triage

Multi-channel complaint intake (email, portal, phone) with auto-acknowledgment, case number generation, and pharmaceutical product complaint tracking system capabilities

AI-powered complaint classification by severity, product, and complaint type (safety, efficacy, packaging, labeling) within a GxP complaint management system

FDA complaint handling software with automated reportability assessment for MDR/IVDR, MedWatch, and Vigilance — fully aligned to 21 CFR complaint management system requirements

Structured complaint investigation workflow with timeline tracking, lab testing integration, root cause documentation, and automated escalation rules

Complaint resolution tracking with auto-linking to related deviations, CAPA, product recalls, and batch records for end-to-end traceability

Cloud complaint management software for pharma with customer communication tracking, templated responses, and real-time resolution notifications

Trend analysis dashboards showing complaint patterns by product, geography, and complaint category — enabling proactive GMP complaint management

Automated customer complaint management system with configurable rules for severity-based routing, SLA enforcement, and regulatory deadline tracking